South Elgin, IL -- February 6, 2014-- Local Home Care agency, VISITING ANGELS OF SOUTH ELGIN today announced that it has received the Certified -- Trusted Provider distinction from Home Care Pulse. This certification shows that VISITING ANGELS OF SOUTH ELGIN is strongly committed to their clients' satisfaction. Because of this, the South Elgin office has been recognized as one of the nation's best home care agencies.
Home Care Pulse, a third-party research company, created the Certified -- Trusted Provider distinction to measure client satisfaction in areas such as timeliness of caregivers, compassion of caregivers, services being provided as promised and overall quality of care. Home Care Pulse believes that through this distinction, families can be educated and get the help they need with making the best in-home care decisions for their loved ones.
"We know that sometimes it is difficult to make care decisions for a loved one, especially when you have never searched for a home care provider before. We work to make this process easier by helping families make an informed decision, based on a tangible measurement of quality: client feedback. Our goal is to help families choose a trusted provider to care for their loved ones," commented Aaron Marcum, founder of Home Care Pulse.
"We started our agency with humble beginnings, and in 2013 we celebrated our ten year anniversary," says Arlene Petersen, owner of the South Elgin office. "Throughout these years, we have set high standards for ourselves as an employer and for our caregivers as well. These standards have allowed us to earn the Home Care Leader in Excellence Award and the Employer of Choice award as well. We have been able to achieve Trusted Provider Certification because of the great team we are blessed with."
Home Care Pulse Certified -- Trusted Providers have proven their commitment to their clients' satisfaction by partnering with Home Care Pulse to gather and report feedback from a percentage of their clients through random live phone interviews each month. Providers are sent a report, containing client feedback and satisfaction scores. With these results, each provider is able to highlight their successes and make goals for improvement.
"We want to congratulate Visiting Angels of South Elgin for becoming a Home Care Pulse Certified -- Trusted Provider and commend their commitment to placing high priority on client satisfaction," concluded Marcum.
To find out more about the Home Care Pulse Certification, please visit BestofHomeCare.com.
About Home Care Pulse
Home Care Pulse was launched in 2008 and is a company specializing in measuring and benchmarking client and employee satisfaction for private duty home care agencies. Recently Home Care Pulse conducted the largest study ever performed on behalf of the private duty industry. Home Care Pulse helps agencies promote and drive business, improve service quality and increase employee loyalty. Visit www.homecarepulse.com for more information.
About Visiting Angels of South Elgin
Visiting Angels of South Elgin is an independently owned and operated franchise. Further information can be found on www.visitingangels.com/southelgin.