Christopher Elliott
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Humbug! Hertz forces upgrade in HamburgDec 01, 2007 10:00 pm - Q. I'm having some trouble with my car-rental bill, and hope you can help me. I recently reserved a midsize car for about a month through the Hertz Web site. I was o...
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Enduring an uncomfortable stay at the Comfort InnNov 24, 2007 10:00 pm - Q. I recently had a disastrous stay at a Comfort Inn in Capitol Heights, Md. When my wife and I checked in, we were given the keys to a room that was a mess. The uph...
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Mix-up separates elderly passenger from familyNov 17, 2007 10:00 pm - Q. I know this is very last minute, but any assistance you can give would be of great help. My mother is booked on the Norwegian Cruise Line's Pride of Hawaii. She's...
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Hertz customer disputes additional $5.94 surchargeNov 10, 2007 10:00 pm - Q. I'm trying to solve a surcharge mystery on my rental-car agreement and I could use a little help. I recently rented a vehicle from Hertz for two days. When I pick...
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Help, my hotel points are MIANov 03, 2007 11:00 pm - Q. I'm trying to get a promised refund of loyalty points from Doubletree and I'm just about out of patience. We stayed at the Doubletree Grand Hotel near the port of...
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Request for extra hotel night causes upgraded priceOct 27, 2007 11:00 pm - Q. I'm having a problem with a hotel honoring a room price. I tried to book three nights at the Hilton Imperial Dubrovnik in Croatia, but for some reason the site wo...
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Making amends for a lost reservationOct 20, 2007 11:00 pm - Q. I'm having a problem getting a simple matter cleared up with Hotels.com. I booked a room at the Gamboa Rainforest Resort in Panama for two nights and received a c...
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Currency confusion leads to Avis overchargeOct 13, 2007 11:00 pm - Q. Avis overcharged me for a one-month car rental in England, and I've had absolutely no luck in getting the error removed. I'm hoping you can help. I reserved the c...
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No ticket coupon results in mad airport dash and $125 chargeOct 06, 2007 11:00 pm - Q. I've been trying to get a refund for an airline ticket I bought through Travelocity almost a year ago. After many calls and promises of a resolution, Travelocity ...
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Confirmed hotel reservation may not mean you have a roomSep 29, 2007 11:00 pm - Q. I recently booked a one-night stay at the Grand Hyatt Hotel New York through Expedia on behalf of a manager in my company. My credit card was charged for $789. Wi...