Christopher Elliott
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Travel industry has become maze of inconvenient conveniencesSep 22, 2007 11:00 pm - The travel industry is sinking billions of dollars into technology such as online booking tools, check-in kiosks and phone systems that recognize your voice, promising i...
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Old credit card causes mix-up over hotel rateSep 15, 2007 11:00 pm - Q. I desperately need your help. I recently booked an apartment for eight nights at the Mercury All Suites in South Miami Beach over the Internet. About two weeks be...
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Orbitz drops the ball, apologizes and refunds fareSep 08, 2007 11:00 pm - Q. I recently booked a multi-city trip through Orbitz from Chicago to Fayetteville, Ark., and then on to Washington, D.C. Unfortunately, my plans changed and I wasn'...
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Oops, he booked the wrong hotelSep 01, 2007 11:00 pm - Q. I booked a hotel room directly through the Daysinn.com Web site. I thought I had reserved a room at the Days Inn in Franklin, Ind., but somehow I ended up with a ...
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Airport shuttle's a no-show in Las VegasAug 25, 2007 11:00 pm - Q. On a recent visit to Las Vegas we purchased a round-trip shuttle-bus ticket from the airport to our hotel through Gray Line. We followed all their instructions, calli...
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