Christopher Elliott
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Alitalia responds to refund request with rudenessApr 19, 2008 11:00 pm - Q. I'm trying to get a refund for a canceled flight on Alitalia, but no one seems to be able to help me. I recently booked a ticket from Minneapolis to Rome via New ...
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Italy traveler gets half the car for twice the priceApr 12, 2008 11:00 pm - Q. My wife and I were overcharged for our rental car when we vacationed in Italy last summer and we need your help getting a refund. I had reserved an Opel Astra onl...
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Travel agent fails to pass on refund;Apr 05, 2008 11:00 pm - Q. We've been trying for almost a year to get a refund from British Airways, but we can't even get a human to talk to us, let alone get our money back. In 2006, I bo...
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Choice Hotels room falls well below primeMar 29, 2008 11:00 pm - Q. I'm having some difficulty in getting Choice Hotels to honor its "100 percent Satisfaction Guarantee" and was hoping you could help. My wife and I recently stayed...
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Remember my Alamo car-rental rateMar 22, 2008 11:00 pm - Q. I would like your help in resolving a problem with a car rental. My wife and I rented an Opel Astra from Alamo on a recent visit to Ireland. When we arrived at th...
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AirTran holds up off-the-book refundMar 15, 2008 11:00 pm - Q. I would like to request your help in resolving an issue with AirTran Airways. I flew from Atlanta to Savannah, Ga., recently, but my return flight to Atlanta was ...
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Canceled ticket on Mexicana remains a mysteryMar 08, 2008 10:00 pm - Q. I had a major problem with a recent flight on Mexicana Airlines, and I'm not sure what to do. When I arrived at the airport in Chicago for my flight to Acapulco v...
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Airline shows lack of compassion in holding up refundMar 01, 2008 10:00 pm - Q. I've been trying to get a refund for two unused international airline tickets from United Airlines for the last nine months, without success. I could use a hand. ...
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Hey, Marriott, where are my frequent-flier miles?Feb 23, 2008 10:00 pm - Q. Marriott is holding 25,000 of my frequent-flier miles and I need your help getting them back. In December 2006, we signed up for a promotion through United Airlin...
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Large flier puts the squeeze on Delta seatmateFeb 16, 2008 10:00 pm - Q. I need your advice on an uncomfortable problem I had on a recent trip. I was on a Delta Air Lines flight from Philadelphia to Atlanta, and was one of the last peo...