Christopher Elliott
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The shutdown may yet make a mess of your tripJan 22, 2019 5:25 am - Ask travelers about the partial government shutdown, and you may get a dismissive answer. After all, most flights are still running on time, many national parks remain o...
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When you leave a tip — whether you want to or notDec 01, 2017 5:10 am - David Mitroff's favorite restaurants in New York and San Francisco now quietly add an 18 percent tip to his final bill — before he even has a chance to consider a gratui...
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In time for the holidays, a seasonal primer on luggage etiquetteNov 13, 2017 5:23 am - It's the season of the squeeze. That should require absolutely no explanation, but just in case: Picture thousands of stressed-out holiday travelers in airport terminals...
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Hotels are happy to accommodate guest requests - up to a pointOct 13, 2016 7:15 am - When Jim Reid checks into a Westin hotel, he inevitably catches a whiff of a "woody cedar and vanilla" scent called White Tea. It's a pleasant smell to most guests, but ...
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It's time for the Uberization of airlinesAug 10, 2015 10:26 pm - Airbnb changed the hotel industry. Uber changed ground transportation. So why can't the same change happen for air travel? Airlines are ready for disruption. With only f...
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Will lost luggage be yesterday's gripe?Mar 13, 2015 6:13 am - Lost luggage may soon become as rare as lost airline tickets - or, at least, you'd think so when you talk to someone like Randal Collins. Collins, a flight attendant...
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Automated plazas take a toll on rental-car driversFeb 16, 2015 8:06 am - When Amos Peters picked up a rental car in Austin a few weeks ago, the only thing that stood between him and his destination was State Highway 130, a toll road. It was m...
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Demystifying the credit card 'hold'Dec 15, 2014 7:54 am - It's like an episode of "Unsolved Mysteries" that plays itself endlessly for travelers. It happened to Judith Searcy when she stayed at the Portland Marriott Downtown Wa...
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LivingSocial and Groupon: What if you got a raw deal?Jun 15, 2014 6:35 am - At first it looked like an unexpected wedding present for Matt Parisi and his wife, Kimberly. The deal-of-the-day site LivingSocial was offering a week at an all-inclusi...
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Who will pay for new passenger protection rules?Jun 09, 2014 9:13 am - At 36,361 words, the document laying out the latest proposed Transportation Department passenger protection rule is an epic, a few pages longer than Franz Kafka's novell...
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