Two new pop-up DMVs opening in Addison and Westchester
Two pop-up DMVs are opening this week in the suburbs to "bolster" the state's shift to an appointment-based system for most driver's services.
The additional facilities are located in Addison and Westchester, Secretary of State Alexi Giannoulias announced Tuesday.
The Westchester office is a walk-in "seniors-only" center to handle tests, license renewals and REAL ID needs, officials said.
On Sept. 1, Giannoulias launched a new "Skip the Line" system.
The program ended walk-ins at most state facilities for driver-related services such as tests and license renewals, requiring appointments instead. Giannoulias said the changes would help eliminate notorious wait times at offices and get customers through faster.
However, numerous seniors this fall reported frustration about either not being able to get appointments or having to schedule at DMV facilities miles away.
Since then, the secretary of state's office has added appointment slots and ramped up customer service phone lines.
Giannoulias also opened two walk-in offices geared to people age 70 and older at SeatGeek Stadium in Bridgeview and the Evanston Civic Center in late September.
The latest pop-ups are located at: Westchester Village Hall, 10300 W. Roosevelt Road; and Addison Township offices, 50 E. Oak St.