Gebrüder Weiss wins national Excellence in Customer Service Award
Gebrüder Weiss USA announced it was named a winner in the 2023 Excellence in Customer Service Award presented by Business Intelligence Group.
Gebrüder Weiss, with its USA headquarters in Wood Dale, IL, is an international transport and logistics company with a 550-year legacy. The company has prioritized customer service throughout its history, with longstanding practices such as a single point of contact for customers and transparency across the supply chain.
“Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize Gebrüder Weiss as they are leading by example and making real progress on improving the daily lives of so many.”
The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners and technology providers for superior performances in the past 12 months.
“Customer service excellence is integral to our operations and inherent in our mission,” said Mark McCullough, CEO of Gebrüder Weiss USA. “We're extremely honored to receive this award from the Business Intelligence Group, and in turn, extend the recognition to our employees who embody our customer service values on a daily basis.”
Gebrüder Weiss, a global freight forwarder with a core business of overland transport, air and sea freight and logistics, is the world's oldest transport company with a history that dates back more than 550 years. The family-owned company employs nearly 8,400 people worldwide and boasts 180 company-owned locations. The business presence in North America includes headquarters in Chicago and offices in Atlanta, Boston, Dallas, El Paso, Los Angeles, Miami, New York, San Francisco, Montreal, Toronto, and Vancouver. Developing and changing with its customers' needs during its long history, Gebrüder Weiss is also a pioneer in sustainable business practices having implemented myriad ecological, economic, and social initiatives. The company's continuous growth illustrates the need for highly experienced global solutions providers through an international network of supply chain experts. Customized solutions with a single point of contact provide customers with an exceptional service experience focused on reliable and economical solutions. Visit www.gw-world.com/us.