Discover honored by Digital Edge

  • Discover has been named a Digital Edge 50 award winner for creating a strategy that leverages artificial intelligence to improve the customer experience.

    Discover has been named a Digital Edge 50 award winner for creating a strategy that leverages artificial intelligence to improve the customer experience.

 
Updated 1/15/2019 12:04 PM

RIVERWOODS -- For the second year in a row, Discover has been named a Digital Edge 50 award winner.

Discover was honored for creating a strategy that leverages artificial intelligence to improve the customer experience and offer tailored services and programs to help customers manage their finances and make it easier to maintain or improve their credit standing.

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With the help of AI, Discover developed a program that used flexible and self-teaching software to more accurately identify and prioritize cardholders who need special assistance with their financial situation. The program has resulted in a reduction of loan losses, a decrease of outbound calls to customers for late payments and has helped thousands of customers stay on track with their payments.

The Digital Edge 50 Award recognizes a select group of organizations that have made strides toward being a digital-centric business. Fifty winners were selected this year. The program is judged by a panel of executive peers, including past winners, who evaluate nominated projects on complexity, scale, business outcomes and innovation. Winning entries are digital transformation initiatives with significant, measurable business impact.

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