advertisement

It's up to airlines to solve waiting problem

The airlines are in a most enviable position from a business point of view.

Which business would not want to have customers waiting for hours in line to utilize their product?

The airlines could care less about long lines and customer satisfaction as long as people keep buying tickets. Until consumers boycott the airline industry, the situation is only going to get worse.

The airlines continually squeeze their customers by charging more for everything as well as squeezing them into smaller seats and less legroom on planes. I am actually surprised that they haven't implemented standing room only for shorter flights similar to what happens on buses and subways.

Until the general public says enough is enough and people start driving their cars or taking trains and buses, nothing is going to change.

The TSA is not the problem. The airlines must step up and solve the problem of long lines and excessive wait times.

Daniel M. Filipek

Mount Prospect

Article Comments
Guidelines: Keep it civil and on topic; no profanity, vulgarity, slurs or personal attacks. People who harass others or joke about tragedies will be blocked. If a comment violates these standards or our terms of service, click the "flag" link in the lower-right corner of the comment box. To find our more, read our FAQ.