ISI becomes exclusive distributor for Verba Technologies
SCHAUMBURG -- ISI Telemanagement Solutions Inc. will become the exclusive North American distributor of Verba Technologies’ voice and immersive video call recording solutions, the companies announced.
“We are very excited about our partnership with Verba. Based on extensive research of many potential partners, we determined that Verba offered us the best solution for Voice and Video Call Recording to support our numerous customers and reseller partners,” said Mitchell Weiss, ISI’s director of product strategy. “Voice and Video Call Recording is a strategic fit with our core Infortel Select Call Reporting and Analytics solution.”
New Jersey-based Verba Technologies provides a call recording solution for unified communications that captures voice, immersive video, telepresence calls and agent screen images. Verba’s recording technology enhances business operations with modes that include full recording, on-demand recording and silent monitoring. Verba supports all major UC and Contact Center system vendors such as Cisco, Avaya, Microsoft and Broadsoft.
“This partnership enables Verba to leverage ISI’s extensive customer and reseller relationships to quickly expose our market-leading solutions to a broad audience,” said Lori Stewart, Verba’s director of business development for North America. “Ultimately, ISI and Verba will offer the only solution that combines the reporting, alarming and search capabilities of a Call Accounting system with the call archiving and playback of a Voice and Video Call Recording solution. This will have tremendous benefits to customers who, for example, may want to immediately listen to any employee calls to 911 or customer service calls that last more than a certain time threshold.”
ISI Telemanagement Solutions helps clients reduce their telecom spend by 10% - 25%. With audit, inventory, real-time wireless & wireline call reporting, invoice management solutions, and voice and video call recording, ISI clients improve employee productivity, manage costs, and optimize their UC networks. ISI’s Managed Services enable clients to free up time and money to make strategic investments in IP infrastructure and applications. ISI’s facilities, processes, and data security comply with ISO 9001:2008, SAS 70, HIPAA, Safe Harbor and other important standards.