Doubletree by Hilton Chicago-Alsip offers personalized service
An interview with Julie Popovic, director of sales and catering at Doubletree by Hilton Chicago-Alsip.
Q: Tell us about what people can expect at Doubletree in Alsip?
A: Our unparalleled service focus begins with the client's personalized one-on-one partnership with the sales or catering manager and continues with our full-time tenured professional banquet team servicing them during their event.
Their manager will be their sole coordinator from start to finish, eliminating the confusion of working with a different manager every time they need assistance. Clients prefer a venue that can handle all of the event arrangements from menu to décor to audio/video and we can coordinate it all for them while they spend their time on other necessary details. Our Sales team determines what aspects are most important to the client and focuses on ensuring those needs are met with ease first.
Q: What about custom catering?
A: A current hot trend for planners is to create catering menus around a desired conference theme. Our team can create specialty menus for any event with the client's ideas in mind to help them fulfill their vision to bring all conference components together to enhance their attendee's overall experience.
Q: Tell us one interesting fact about the venue that most people may not know.
A: A hidden gem of Doubletree by Hilton Chicago-Alsip is the spacious outdoor patio event space that is utilized for private events as well as for our in-house guests to enjoy during seasonal months. This unique space can be transformed into an area for a romantic vow renewal or wedding ceremony, an elegant cocktail reception, or corporate luncheons or receptions as well.
Q: Tell us a little bit about yourself.
A: I have been in the hospitality industry for 16 years, the last 13 years of which have been with Doubletree by Hilton Chicago-Alsip. Although I was born and raised in Evergreen Park, I now reside in Lombard with my husband and 6-year-old son. I am a graduate of Illinois State University with a degree in public relations. My hobbies include boating, fishing, snowmobiling, and spending time at my cottage in Northern Wisconsin.
Q: How has social media changed things?
A: Social media has transformed the ability for the hotel to interact daily with our guests. It essentially allows the opportunity for our clients and guests to see our hotel's heart and personality through highlighting information such as our CARE culture, CARE initiatives and our Brand Values. Social media has also allowed the hospitality industry to reach current and potential guests and clients that we normally would never be able to reach.