Mount Prospect offers new method to report problems, seek services

Mount Prospect is partnering with the digital communications system SeeClickFix to announce a new platform for MP Delivers, the village's customer response management program.

Beginning Jan. 8, residents will be able to use the free SeeClickFix mobile app and web tools to report quality-of-life issues and request village services. The current village app will be discontinued at that time and existing users will need to download the new app and create an account for the service.

Through the service, residents will be able to provide village staff with pictures, specific descriptions, and more - valuable information needed to get the job done efficiently. In addition, the SeeClickFix platform provides village officials with a centralized issue management system to manage issues from creation to resolution - engaging citizens throughout the process.

The SeeClickFix mobile app is available for download for Android and iPhone. In addition to the mobile apps, residents can send reports to the village's website www.mountprospect.org.