BBB urges consumers: Strengthen digital defenses during Cybersecurity Awareness Month
October is Cybersecurity Awareness Month, and the Better Business Bureau (BBB) is reminding consumers that protecting personal information online doesn’t have to be complicated. A few simple precautions can make it significantly harder for cybercriminals to gain access to accounts, steal information or commit fraud.
“Cybercriminals are constantly looking for new ways to trick consumers, but many of the most effective defenses are surprisingly simple,” says Steve Bernas, president and CEO of the Better Business Bureau. “Taking a few minutes to strengthen your passwords, activate multifactor authentication and slow down before clicking can prevent a great deal of trouble.”
BBB recommends the following steps to improve online security:
Use strong, unique passwords. Avoid using the same password across multiple accounts. If one account is compromised, criminals may try those same credentials elsewhere. A password manager can help consumers create and securely store strong, unique passwords.
Turn on multifactor authentication. Whenever available, enable multifactor authentication, which requires an additional verification step beyond a password. This can provide an important layer of protection if a password is stolen or compromised.
Think before you click. Be cautious with unexpected emails, text messages and social-media messages that ask you to click a link, open an attachment, provide personal information or make a payment. Scammers often create a sense of urgency to pressure people into acting before they have time to verify the request.
Keep devices and apps updated. Install security updates for computers, smartphones, tablets and other connected devices. Software updates frequently include important security patches designed to address vulnerabilities that criminals could exploit.
Verify requests independently. If a message appears to come from a bank, business, government agency, friend or family member and asks for sensitive information or money, don't automatically respond using the contact information provided in the message. Contact the organization or person directly through a known, trusted phone number or website.
Stop if something feels wrong. Scammers often rely on pressure, fear and urgency. If a request doesn't seem right, take a step back. Don't let anyone pressure you into making a quick decision involving your money or personal information.
Report suspected fraud. If you believe you have encountered a scam or your information has been compromised, don't simply ignore it. Reporting suspected fraud can help alert others and provide valuable information to organizations working to combat scams.
“Cybersecurity isn't just about protecting computers — it’s about protecting your identity, your finances and your peace of mind,” Bernas said. “The best defense is to slow down, verify before you act and make security a regular part of your online routine.”
BBB encourages consumers to make cybersecurity a year-round habit, not just an October activity. Small steps taken today can help prevent much larger problems tomorrow.
For additional information and resources, visit BBB.org. If you spot a scam, report it to BBB Scam Tracker. Sign up for BBB’s free consumer newsletter, BBB Edge, at BBB.org/ChicagoBuzz.