Illinois American Water touts assistance program

WOODRIDGE - Over the last two years, Illinois American Water helped more than 15,500 residential customers receive financial assistance to help keep water service flowing, the company said Monday.

Approximately $4 million was provided to assist customers and help prevent service interruption, Illinois American water said. The support came through the company's customer assistance program, H2O Help to Others, as well as customer grants credited to qualifying accounts.

"We understand it can be hard to get back on track once an account falls behind. We want to help our customers receive the assistance they need and avoid service interruption," said Beth Matthews, vice president of operations.

Illinois American Water's H2O Help to Others program offers financial assistance to residential customers in need. The program is administered by Salvation Army agencies within the company's service area. Information, including Salvation Army contact information, can be found online at illinoisamwater.com.

Illinois American Water, a subsidiary of American Water, is the largest investor-owned water utility in the state, providing water and wastewater services to approximately 1.3 million people.