Service on flights in a downward spiral

Though flying in the 1960s was a great experience, I am not naive enough to assume that the normal coach traveler will ever get back to that type of treatment from any commercial airlines However, after flying not too long ago I have a few comments on the treatment of passengers (in other words the cattle that you load on as fast as possible).

My husband is 85 and I am 76, and instead of the flight attendants standing in the front of the plane chatting with the pilots it might have been nice of them to aid us in stowing our carry-ons in the overhead bins. Instead, fellow passengers were courteous enough to do so. I would have considered this a one-time occurrence, but this happened when we retrieved our carry-ons, again with the help of fellow passengers.

Our return flight was the same, except that on attempting to retrieve our carry-ons one of the pilots saw our plight and came to our aid. It is time for the airlines to train flight attendants for other than passing out drinks and gathering used glasses and cans. They should be aware of passengers with needs and pay attention to them. I have very little sympathy for this airline or any other carrier that doesn’t train its personnel to take care of the passengers.

This goes right back to corporate greed and cutting back on customer service to aid the bottom line. We now take the train whenever possible.

Eve Barson

Schaumburg