Local tech company wins prestigious awards
Converged Technology Professionals, based in Crystal Lake, with offices in Chicago, as well as Madison and Waukesha, Wis., announces its recognition by ShoreTel, the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC) as a top partner in Customer Satisfaction, as well as Gold Status Certification.
The Customer Satisfaction Award includes Asia, Europe, Australia and North America. A third party organization surveyed every installed account from July 2010 through June 2011 and Converged Technology Professionals received more than 10 responses with a 100 percent customer service score to be awarded the top spot.
“We are thrilled to congratulate Converged Technology Professionals,” said Tom Hamilton, senior director of Channel Marketing for ShoreTel. “Our partners continue to be a vital piece to the company's success and Converged Technology Professionals exemplifies our total commitment to customer service and satisfaction. We are pleased to recognize their accomplishments and acknowledge how they have helped ShoreTel excel as the leading global provider of IP-based business communication solutions.”
The Gold Status Certification is achieved by meeting a minimum of $1 million dollars in sales during the previous fiscal year. It also requires that Converged Technology Professionals is current with all sales and technical certifications, manage a specialty voice practice, and maintain demonstration capability. The company is one of only a few Gold Certified Partners in the states of Illinois and Wisconsin.
“We take great pride in providing world class customer service and the ongoing and successful partnership with ShoreTel ultimately provides a first-rate experience for the end user,” says Converged Technology Professionals President of Business Development Joe Rittenhouse.
About Converged Technology Professionals
Converged Technology Professionals is a nationally-recognized, award-winning UC and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. Converged Technology Professional's best-in-class customer service combined with ShoreTel's UC and mobility solutions assist companies within a multitude of vital industries including healthcare, financial services, manufacturing and the public sector meet their constantly-evolving technology needs. The company has a customer base spread over six continents and is one of the fastest growing VARs in the United States with last year's annual sales growth of over 1000%. Converged Technology Professionals is headquartered in Crystal Lake, IL with offices in Chicago, as well as Waukesha and Madison, WI. For more information, visit www.ct-pros.com.
About ShoreTel
ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas; United Kingdom; Sydney, Australia; and Singapore. For more information, visit www.shoretel.com.