Dundee Library to provide home delivery
The Fox River Valley Public Library District is planning to offer home delivery service. Library card holders can place items on hold that are currently available at the Dundee Library and have them delivered to their front door. Requests are now being accepted. Delivery will begin on Wednesday, May 20, pending approval by the board of trustees at their May 19 virtual meeting. The district serves 70,000 residents of Carpentersville, East Dundee, West Dundee, Sleepy Hollow, Gilberts, and parts of Algonquin, Elgin, and Barrington Hills.
To place a delivery request, cardholders should first visit the library's online catalog to place a hold on the items they would like delivered.
For the most efficient searching, select "Dundee Materials" from the "Limit by" drop down menu. The library can only deliver materials that are currently available at the Dundee Library. They do not have access to items on hold or materials at the Randall Oaks Library, or any other Cooperative Computer Services library.
The library will deliver books, DVDs, CDs, audiobooks, graphic novels, magazines, video games, and playaways. They cannot deliver hot spots, laptops, or Youth Services kits.
After a hold has been placed, patrons should fill out the online home delivery request form at www.frvpld.info/homedelivery.
The library has also released additional important information about their home delivery service:
Staff will deliver materials five days a week, Monday through Friday. The driver is not permitted to accept materials from patrons to return to the library. Patrons are still encouraged to hold on to items currently checked out, as due dates are still suspended. The book drop at the Dundee Library (only) is now open for patrons who really want to return their materials.
Please alert staff to any special circumstances with regard to delivery, like "use side door" in the "Other Delivery Instruction" field on the online form.
Delivery will not be same day and could take up to two weeks depending on volume. Items will be routed based on village. There is only one delivery driver and vehicle.
Patrons will receive an email on the day their materials will be delivered. You do not have to be home for materials to be delivered.
Staff will call after materials have been delivered, so please provide the phone number you are most likely to answer.
The library cannot guarantee availability of all items placed on hold.
If you need assistance, please email the account services department at librarynotice@frvpld.info.