Izzy Kharasch
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How does saying ‘no’ to customers help business?Dec 12, 2024 2:17 pm - Whether it comes from a restaurant, hotel or retail store, telling customers “no” is bad for business. As consumers, when we’re on the receiving end of a “no,” it makes us not want to return.
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A memorable experience is not about moneyDec 04, 2024 10:26 am - A quality experience has nothing to do with dollars spent. I was inspired to write this article because of this roll of toilet paper. Ask yourself, before reading the re...
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Even more changes coming our way in hospitalityNov 13, 2024 10:47 am - Since COVID, technology in the restaurant industry has moved at lighting speed. I believe the changes we have seen would have been years in the making if we did not experience COVID.
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Restaurant tipping is not what you thinkOct 09, 2024 9:45 am - Sometimes you tip at a restaurant, sometimes you give a gratuity and more and more you’re paying a service charge. What happens to that money?
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A day in the life of a serverSep 25, 2024 9:21 am - These days we dine outside the home more than we dine in the home. Because of this I think we take our servers for granted and don’t appreciate the extremely hard job they have.
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Are you seeing more security in restaurants?Aug 20, 2024 1:45 pm - I’m seeing restaurants and bars move away from the traditional bouncer toward professional security. Why? It’s a question of not only guest safety, but also the survival of the business.
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Today’s employees are different — and not in a good wayAug 14, 2024 7:51 am - Hospitality is a tough industry, no question about it. But it’s being made tougher by a new breed of employees, more of whom are coming to us post-COVID with unrealistic expectations and a sense of entitlement — even if they have zero experience.
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The cost of a ‘free’ basket of chips at your favorite Mexican restaurantJul 24, 2024 8:43 am - I’m starting to lose patience with guests whose constant whining is that “prices are going up” and “I don’t get anything for free anymore.” These are guests I would like to talk to directly and find out where they are getting their free gas and where they are shopping at stores that still have 2019 prices.
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A day in the life of a chefJul 03, 2024 8:58 am - Having a job that supports you and your family is one thing. Having a job that you enjoy is another. But having a job that also is your passion is a whole different level...
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Think, ask questions before you round up for ‘charity’Jun 05, 2024 9:05 am - Restaurants are adding a new way for you to spend your money, and this one is called charity, says columnist Izzy Kharasch.