211 help system officially debuts in Lake County
Leaders from government, business, community organizations and others were on hand for the official launch of United Way of Lake County's 211 service Tuesday at the Independence Grove Visitors Center near Libertyville.
The 211 system is a free, confidential, 24-hour information and referral helpline connecting individuals and families in need with access to available health and human services.
Callers are connected with a live operator in a service intended to reduce the time and frustration of callers seeking help.
Critical services that can be accessed include: shelter and affordable housing options; legal-consumer and public safety; utility assistance; supplemental food programs; addiction support and rehabilitation; crisis counseling; employment and education support; health care and mental health; transportation and more.
The system, which has been in development for about 18 months, features a website https://211lakecounty.org/ and also allows those seeking assistance to text their ZIP code to 898211.