Elmhurst plans to go mobile with new app

By Rachel Matuch
Daily Herald correspondent
Updated 2/28/2019 4:48 PM

A new mobile app aims to put Elmhurst's city hall right in residents' pockets.

The proposed app will let residents pay bills, view coming events and get news updates from the city. A login portal on the city's website also will be available.


In addition, officials say residents will be able to contact the city with issues or concerns via the app. For example, if there's a pothole or a tree that needs trimming, residents will be able to snap a picture and report it. Then, they'll be able to track the status of their report and see when it's been resolved.

City workers also will use the app internally, including to monitor service levels throughout the city.

Alderman Mark Sabatino said he think the app will help the city boost transparency and improve customer service. He expects final city council approval in March.

The app is planned to be live for city workers to use internally this summer and could go live to the public as early as fall.

The council voted Feb. 19 to approve a resolution for a $23,710 payment to MyCivic (part of Tyler Technologies) for the app's development and first year's subscription. MyCivic has created similar apps for cities such as Fayetteville, North Carolina, and Huntington Beach, California.

Initial development, installation and training costs will total $8,950, and the annual subscription fee is $14,760.

The city has budgeted $30,000 for the project, which includes marketing for the new program.

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