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Hospitality

Burger King is testing AI headsets that will know if employees say ‘welcome’ or ‘thank you’

By DEE-ANN DURBIN
Feb 26, 2026 4:08 pm - Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to customers. The OpenAI-powered system collects data on restaurant operations and shares it via “Patty,” a voice that talks to employees through their headsets.
McDonald’s says focus on value is bringing back customers

By DEE-ANN DURBIN
Feb 12, 2026 2:31 pm - McDonald’s focus on value is paying off.The fast food giant said Wednesday that its global same-store sales — or sales at locations open at least a year — jumped 5.7% in the October-December period. That's better than the 3.9% Wall Street was expecting, according to analysts polled by FactSet.
The do’s and don’ts of sending food back to the kitchen

By Izzy Kharasch
Jan 29, 2026 3:14 pm - Sending a restaurant meal back to the kitchen can be an uncomfortable experience, not only for you but also for the people in the kitchen. There’s a right time and a wrong time, a right way and a wrong way.
Korean-inspired restaurant to offer ‘Kozy’ atmosphere and menu

By Mick Zawislak
Jan 19, 2026 2:45 pm - Kozy, a modern Korean-inspired restaurant and bar offering “approachable” comfort food and crafted cocktails, is coming to a familiar spot in downtown Libertyville.
Why do we have bad times at restaurants?

By Izzy Kharasch
Jan 14, 2026 8:40 am - I have written many articles critical of restaurant owners and staff. It is important to understand that things happen, and it’s not always the restaurants’ fault.
Brunchy’s opens in former Panera spot in Buffalo Grove

By Steve Zalusky
Dec 02, 2025 1:20 pm - A new brunch restaurant is helping fuel the revival of a Buffalo Grove strip center near Dundee and Arlington Heights roads. Brunchy’s Pancakes and Cafe, owned by Victor Manuel Soberanis, is serving up American breakfast classics and Mexican cuisine in the spot previously occupied by Panera in Strathmore Square.
Captive consumers are paying way too much

By Izzy Kharasch
Nov 26, 2025 7:34 am - Even though their leases require airport businesses to charge prices that are competitive with downtown Chicago, it sure doesn’t seem that way. I took the time to look at many items for sale at an airport, and the typical markup is 100% to 300% over industry standards.
The Kate at 318, Bread & Vine now open in Geneva

By Brenda Schory
Nov 25, 2025 11:15 am - The Kate at 318, an event space with French-themed bistro Bread and Vine on the first floor, recently celebrated its grand opening at 318 S. Third St. in Geneva with a ribbon cutting, food and the Jesse White Tumblers.
Postino WineCafe to fill City Barbeque space at Mellody Farm in Vernon Hills

By Mick Zawislak
Nov 20, 2025 2:12 pm - A newcomer to Illinois plans to fill the space formerly occupied by City Barbeque at the Mellody Farm dining and retail center in Vernon Hills.
Grand Social House & Tavern to open early next year in downtown Wauconda

By Mick Zawislak
Nov 18, 2025 3:14 pm - The former Middleton’s restaurant in downtown Wauconda will reopen early next year as The Grand Social House and Tavern, a nod to the building’s original use well over a century ago as the Grand Hotel.

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