How the Netflix-Comcast deal benefits consumers

  • After years of bickering, Netflix and Comcast are finally working together to provide their subscribers with a more enjoyable experience when they're watching movies and old television shows over high-speed Internet connections.

    After years of bickering, Netflix and Comcast are finally working together to provide their subscribers with a more enjoyable experience when they're watching movies and old television shows over high-speed Internet connections. Associated Press

By Leonid Bershidsky
Bloomberg News
Updated 2/25/2014 12:44 PM

When Netflix agreed to pay to stream its movies to Comcast customers without infuriating delays, it essentially yielded to monopolistic extortion. Comcast, which has just agreed to acquire Time Warner Cable, will soon be the biggest Internet service provider in the U.S., and stuttering video transmission to its clients is not an option for Netflix.

The outcome, however, is good for consumers: They will not be charged for what they are not buying.


The Internet is a system of business relationships that the Netflix-Comcast deal is helping to revolutionize. In the original business model, customers paid for access to data "pipes" that connected them to the rest of the world. They paid their home Internet service provider, such as Comcast, which, in turn, paid so-called Tier 1 networks such as AT&T and Verizon for transit. (Of course, end customers could also work directly with Tier 1 providers.) This model provided pure "net neutrality": It didn't distinguish among different kinds of traffic.

Internet providers undermined their business model in the late 1990s and early 2000s, when they started charging flat fees for their services. They couldn't imagine how quickly Internet traffic would grow. According to Cisco Systems, the Internet in 1997 carried just 100 gigabytes per hour, but by 2007 that increased to 2,000 gigabytes per second. In 2010, four large European telecoms commissioned AT Kearney to assess the viability of their Internet business models. The consultants found that "the increased costs of handling rapidly growing traffic are not matched by additional revenues for a key segment of the value chain: those who operate the networks."

One can sometimes hear claims that broadband providers enjoy 97 percent profit margins. They would only be true if telecom infrastructure were free. As it is, Internet providers have some of the lowest returns on invested capital in the tech industry. Comcast's average return over the past five years is just 4.5 percent.

AT Kearney suggested that the Internet providers either go back to price differentiation, by charging their clients according to traffic or service quality, or start charging content providers for seamless access to clients. The dilemma is clear: Someone has to cough up funding to maintain and improve infrastructure, and that someone can only be the end user or the content provider.

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According to Cisco Systems, consumer Internet video traffic made up 57 percent of all consumer traffic in 2012 and will reach a 69 percent share by 2017. Video dominates Internet traffic today because it is so "heavy" and in such high demand. With its 30 million subscribers, Netflix generates much of that traffic. YouTube is another traffic hog. From time to time, users suspect their providers of discriminating against such services, causing customers to look at spinning wheels to cut their traffic. Last year, the French telecommunications regulator even examined how a local provider, Free, routed YouTube traffic, but found no evidence of discriminatory practices.

Internet providers have the technical capacity to handle YouTube and Netflix traffic, but that's because they paid to build it. They could pass the costs on to the consumers by charging per megabit, as mobile operators do. In the U.S., they have the pricing power. According to December 2012 data from the Federal Communications Commission, the most recent available, only 34 percent of U.S. households were in areas where three or more providers offered speeds of at least 6 megabits per second, the recommended requirement for seamless Netflix. Some 64 percent were confined to one or two providers.

If the providers charged for traffic, consumers would be faced with a choice of several data plans and, as usual, unsure which one they needed. Many would end up paying for a more expensive plan even though they do not subscribe to Netflix or watch much of any kind of video on the Web.

Alternatively, the providers could charge their clients for premium access to Netflix and whatever other services they deemed to be big bandwidth hogs. That would force customers to think in advance about what content they were going to use. Again, customers would often end up paying for unneeded services.


Another option is to get Netflix and other content providers to pay for the burden they place on the infrastructure. That way, Netflix can transfer the increased cost to its own customers, and people would pay more only if they wanted a specific service.

From a consumer's point of view, the third option is clearly preferable, though Comcast did use its near-monopolistic market power to break down Netflix's resistance.

If the physical Internet's business model shifts toward collecting payments from bandwidth-hogging content providers, they will have to negotiate deals with lots of Internet providers in every country of operation. That will give some some providers a competitive advantage over the others. It may also hurt content companies unable to make such deals, giving established players an extra edge over new competition and raising entry barriers. That, however, could finally force a technological breakthrough in video compression: Hoping to cut their costs, both the upstarts and giants like Netflix will want to invest in making video "lighter."

Whether we want it or not, Internet infrastructure is run for profit. There is no such thing as a 100 percent fair business model. Some, however, have more advantages than disadvantages for the parties involved. The Netflix-Comcast deal is one of them.

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