Disputing incorrect toll violations should get easier

If you’ve had the bad luck of having a car stolen, the last thing you need is a toll violation notice for the missing vehicle.

As of Monday, the Illinois tollway will make it easier for I-PASS users with legitimate excuses to dispute violations.

Drivers can go on line to the tollway’s website to download information to contest undeserved notices without having to call the agency or go to a customer service center.

Approved reasons that should get an I-PASS customer off the hook for a violation are:

Ÿ The vehicle was sold;

Ÿ The vehicle was stolen;

Ÿ The vehicle owner is divorced and the violation is the fault of an ex-spouse;

Ÿ The vehicle owner has died;

Ÿ A replacement transponder is not working;

Ÿ The vehicle was repossessed;

Ÿ The person receiving the notice is not the registered owner.

Drivers who appeal violations online can download a two-page affidavit declaring they are not liable for the missed tolls, attach relevant documentation and mail it back to the tollway for review.

It’s expected that 2,000 I-PASS users a month will contest violations online. Fine notices are mailed after three toll payments are missed within two years.

For more information, go to http://www.illinoistollway.com/tolls-and-i-pass/violations#ContestViolation.

For additional questions, call (800) 824-7277.