UAL moving jobs from India back to Chicago

UAL Corp.'s United Airlines, the third-biggest North American carrier, will return 165 call-center jobs to the U.S. from India to help improve customer service.

The jobs will be moved to Chicago and Hawaii, United told employees today. Workers initially will handle reservations and, beginning in April, will add customer-relations duties, the Chicago-based airline said.

An evaluation "determined that bringing certain customer-relations positions back to the U.S. will provide the right level of focus this important function requires," United said in the notice to workers.