Business

ACE Hardware gets Top 10 spot for customer service

Posted March 03, 2010 10:00 pm

Oak Brook-based Ace Hardware said Wednesday it has again been named one of Bloomberg BusinessWeek's top "Customer Service Champs."

Ace earned the 10th spot on the list for the third consecutive year. The ranking was published in the March 1 edition of the magazine. Ace is the only home improvement retailer to place in the top 10 on the 2009 list. L.L. Bean ranked first.

To qualify, each company must have at least $1 billion in annual revenue. According to the magazine, market researcher J.D. Power & Associates, which has ranked Ace first in its class for customer satisfaction, gathered data that Bloomberg BusinessWeek analyzed along with responses to a survey distributed to some 5,000 magazine readers.

Editors then combined data and took into account differences between sectors

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