Visiting Angels of South Elgin receives ‘Best of Home Care’ award

Submitted by Visiting Angels

Visiting Angels has announced that it has been recognized with Home Care Pulse’s “Best of Home Care” distinction. Awarded to the top 25 percent of agencies in client and employee satisfaction scores from Home Care Pulse, Visiting Angels of South Elgin is now ranked among a select few of the best agencies in the country.

“We know that sometimes it is difficult to make care decisions when you don’t have specific experience with an agency,” said Aaron Marcum, founder of Home Care Pulse. “It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with.”

Home Care Pulse, a company which measures client and employee satisfaction, created the award to identify those agencies in the private duty home care space that demonstrated a passion for client and employee satisfaction. Home Care Pulse believes that honoring such companies can both educate and help families to make better care decisions for their aging loved ones.

“I am encouraged to know that Home Care Pulse only surveys home care agencies like mine,” said Arlene Petersen, co-owner of the South Elgin franchise. “They don’t survey hospitals or nursing homes; they specialize in only surveying home care agencies. Our results are measured against all the other participating home care agencies around the nation, and I am so pleased to see we have earned the distinction of outstanding results in all 12 measurable categories.”

The selection process for the “Best of Home Care” includes the evaluation of client and employee satisfaction in areas such as agency training, communication, overall quality of care, caregiver performance, caregiver morale, response to problems and recommendation of services, to name a few.

“We want to congratulate Visiting Angels of South Elgin for winning the ‘Best of Home Care’ award and commend their commitment to placing high priority on client and employee satisfaction,” Marcum said.

To find out more about the “Best of Home Care” award or Home Care Pulse, please visit www.bestofhomecare.com.

Home Care Pulse was launched in 2008 and is a company specializing in measuring and benchmarking client and employee satisfaction for private duty home care agencies. Recently, Home Care Pulse conducted the largest study ever performed on behalf of the private duty industry. Home Care Pulse helps agencies promote and drive business, improve service quality and increase employee loyalty. Visit www.homecarepulse.com for more information.

The South Elgin office was founded in 2003 and its mission is to offer aging adults care services in the privacy of their own home. Some of the services offered include medication management, nursing visits, meal preparation, bathing, transportation assistance and light housekeeping. Services can be respite, short-term or long-term, with 24-hour care available as well.

More information can be found on www.VisitingAngels.com/SouthElgin.