Innovation Group recognized in industry analyst firm’s report

ROLLING MEADOWS — The Innovation Group plc. was recently recognized in Gartner’s 2011 Insurance BPO: Growing Demand and Maturing Provider Market report published by Kimberly Harris-Ferrante.

The December 2011 report notes that business process outsourcing can serve multiple purposes for an insurer, including overcoming legacy limitations, providing economies of scale and filling high-skilled labor gaps. Selecting the right tasks to outsource, for the right reasons with the right provider, is imperative in finding the needed business results.

Furthermore, drivers to adopt BPO continue to be more tactical than strategic. However, mature organizations with long histories of using BPO providers are crafting strategies to gain more value from the use of BPO services such as quasi-virtual operating models. The value of BPO is slowly shifting from tactical to strategic, and Gartner expects that this will continue during the next two years.

Gartner further notes that many BPO providers are also starting to leverage their platforms to enter new markets, such as Software-as-a-Service for core processing. Those providers already offering their platforms as software are better positioned at making this transition than pure play BPO companies.

“We are very pleased to be highlighted in the Gartner Insurance BPO report,” said Andy Roberts, Group CEO, Innovation Group. “Our company’s long history and expertise in BPO, along with our software, Innovation Insurer, which is being implemented in our BPO operations, demonstrates the trend noted by Gartner, and highlights our strategic value and ability to help customers transition to alternative models.”

The Innovation Group plc. is a global provider of business process outsourcing and technology solutions to the insurance, fleet and automotive industries.