Buffalo Grove police receive high marks in resident survey

A large majority of Buffalo Grove residents believe the village is safe and give high marks to the performance of its police force, survey results released Wednesday show.

According to the 2021 Citizen Satisfaction Survey, 96.9% of residents who returned the survey feel safe in their home or business, and 93% believe walking in their neighborhoods is safe. Additionally, 80.9% believe traffic enforcement activities performed by Buffalo Grove police officers meet the village's needs, officials said.

"Perhaps the most important finding was that 91-percent of our residents strongly agree that the overall performance of our agency meets their expectations," Chief Steven Casstevens said in an announcement of the results. "While this is a high percentage, it shows we still have room for improvement, for which our department will continue to strive. I am grateful to our residents who took the time to complete the survey."

In March, 1,500 surveys were sent to Buffalo Grove residents, and more than 23% responded. The replies are being analyzed and will assist the police department in establishing future community policing goals, officials said.

To review the results, visit https://tinyurl.com/77wzzjus.