St. Charles Connect offers convenient way to get in touch with the city

Did you know the city has a convenient way to report issues? Download our St. Charles Connect app for your mobile device from your device's app store or access it online at www.stcharlesil.gov/connect.

What It Is

St. Charles Connect is an easy, convenient way to get in touch with us to let us know if you have an issue we can resolve or to ask us questions.

How You Can Use It

• Report a maintenance issue, such as a downed tree, pothole or a streetlight that's out. You can even snap a picture to show us.

• Want to know where public parking is? Ask us, right from your smartphone.

What It Is Not

• It should not be used to report an emergency or any time-sensitive issues; in those cases dial 911.

• It is not a 24/7 service. It is only staffed during regular business hours.

• And it's not a replacement for the power outage reporting system; for that dial (866) 444-0016.

For information, contact Penny Lancor at plancor@stcharlesil.gov.

About the City of St. Charles

Friendly neighborhoods, diverse retailers, international employers, innovative schools, beautiful parks, varied cultural amenities, and unique architecture have earned St. Charles its reputation as the Pride of the Fox. Located in both DuPage and Kane counties, the City of St. Charles is 35 miles west of downtown Chicago, and has a population of approximately 33,000. Over 2,100 businesses, consisting of a balanced mix of retailers, restaurants and manufacturing facilities, employ more than 18,000 people. The City of St. Charles was named the #1 City for Families by Family Circle® magazine in 2011; one of the "150 Great Places in Illinois," by the AIA Illinois; and one of the "Top 10 Towns To Live In" by West Suburban Living magazine. Visit www.stcharlesil.gov.