Comcast needs to attend to customers

You see at least one Comcast commercial an hour. Rather than advertising and spending that money, they should be correcting the service to their customers.

Ever since Comcast went into the phone service, my high speed Internet goes out. It used to go out once or twice a day and I would have to boot the whole system.

Comcast came out for about two months trying to correct the problem. The problem, from what their employees tell me, is that the phone service causes feedback in the lines. The feed back can be from any appliance in the house. If it is not hooked up correctly, it can cause feedback. Even if your house is perfectly fine, your neighbors down the line can cause the feedback.

The first thing that goes out is the high-speed Internet. I replaced almost every piece of computer equipment in my house to please Comcast technicians. I still had the same problem as before, even after everything was replaced. I wasted my money.

Comcast then sent people to my subdivision to correct the back-feed from everyone else. After several months and plenty of technicians, Comcast told me this is the best they can do.

Their best means my Internet service goes out every three to five days. I do not have their phone service but Comcast still calls and wants me to take it. If Comcast cannot fix their current problems why would anyone want more service from them? Everyone I know, knows about my problem with them. Just think how much business they have lost when I talk to my friends and they talk to other friends.

Comcast should be spending their money by satisfying their current customers. I am currently looking into another high-speed Internet service. Oh well, I guess Comcast just doesn't care. They can pick up another person and string them along for a while.

John Billis

Prairie View