Sherman staff a shining example
On Oct. 22, 2008, my son, Parker Christian Meek, was delivered at Sherman Hospital. Please allow me to take this opportunity to express to you what a truly wonderful experience it was to have this momentous occasion occur at this facility and with the aid of the Sherman staff. As a five-plus year resident of Elgin (and neighbor to the hospital) I have had reason to engage the facilities in the past and always to satisfaction. But I was not expecting to be thoroughly impressed with the comprehensiveness of the staff and hospital in a sustained situation.
You should know that the entire staff delivered extraordinary service with a level of compassion and empathy grounded in a certainty of professional competence that was, in my opinion, above and beyond what was required. And I do mean the entire staff: from the registration office to the housekeeping personnel, from the nursing staff to the porters and the kitchen - all exceptional in interacting with their customer. In particular, though, the lactation consultant department and the nursing staff. Again, just truly awesome the level of engagement the staff has in performing their duties. I can only compare this experience to the birth of my first son 15 years ago that occurred in the premier children's hospital of a major urban metropolis. The Sherman Hospital staff, facilities, and execution are leagues beyond what I experienced before.
Lastly, I was also impressed at what an effective job the senior management has done in establishing a coherent, cohesive and comprehensive message. The desire to have feedback on performance for the purposes of improving services could not have been more clear. As someone who daily experiences the various internecine conflicts of a mid- to large-size operation, it was refreshing to see a whole organization buy in to one theme and one message. So, kudos to the management as well.
Again, I think the whole community should know what a great asset Elgin has with the Sherman Hospital staff. All of them, professionals from top to bottom. I could not have been more pleased with the experience we had, and I am quite proud to know that Sherman Hospital is my neighbor.
Jeremy Meek
Elgin