Metra Web site a hit despite a few glitches

Despite some technical snafus, Metra leaders say they are satisfied with the launch of a revamped Web site that received more than 7.5 million hits in its first two days.

The Web site's new features include the ability to purchase tickets online using credit or debit cards, an option currently not available at stations. It also offers directions, maps, service advisories and a "My Metra" feature that allows patrons to e-mail comments, receive news and set up purchasing accounts.

Metra debuted the changes Wednesday but some customers experienced slow responses and error notices trying to log onto "My Metra" and in getting directions and maps.

Chris Dalton, CEO of Acquity Group, the firm hired by Metra to redo the Web site, said Friday that the glitches have been fixed.

"My Metra" appeared to be working during a check of the Web site Friday afternoon. But a map feature guiding consumers to the station nearest their address was slow on one try and an error notice popped up on another attempt.

The agency will continue to work on the site's Google maps function, Metra spokeswoman Judy Pardonnet said.

Metra received 575 orders for tickets between Wednesday and Thursday, including 200 for recurring tickets. About 3,000 people established My Metra accounts.

"The Web site is functioning very well," Metra Executive Director Phil Pagano said. Ticket sales will likely increase later this month when people purchase October passes, he added.

The move to credit card purchasing came as Metra faced criticism from state lawmakers who passed legislation mandating it be offered to customers.

In March, riders will be able to buy fares from station agents using credit cards with the exception of the Metra Electric Line, which is unstaffed. Machines that take credit card will be installed at the 14 busiest stops on the Electric Line this spring.

The Web site is located at metrarail.com.

The cost of designing the Web site and maintaining it for three years is about $3 million.