Phillips Chevrolet receives 'Dealer of Excellence' certification
FRANKFORT - Phillips Chevrolet has been certified in the J.D. Power 2019 Dealer of Excellence Program, which recognizes vehicle dealerships throughout the United States that provide exceptional customer service.
The award recognizes leading dealerships with sales teams just as committed to providing an exceptional customer experience as they are to selling a vehicle, and who will go the extra mile.
"We are the first and only Chevrolet dealership in Illinois ever to achieve this award," Phillips Chevrolet President Curtis Pascarella said. "Only six Chevrolet dealers in the United States have been awarded this honor this year."
Dealer of Excellence is an exclusive program and not all dealerships can qualify. Phillips Chevrolet earned this distinction by ranking among Chevrolet's top performers in key customer satisfaction areas, listing vehicle inventory and pricing on the dealership website, negotiating in an efficient and transparent manner, offering a fair trade-in value, and presenting a clear and easy-to-understand menu of finance and insurance products.
"This certification sets us apart, especially coming from such an authority as J.D. Power," Pascarella said. "In one way or another, everyone in this dealership contributes to making our customers happy, and every member of our team shares in this achievement."
Known for its "Voice of the Customer" research for 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will provide exemplary customer service.
Phillips Chevrolet has provided customer service to the Chicago area for over 50 years, with three locations in Frankfort, Lansing, and Bradley.