Feder: Sun-Times no longer outsourcing customer service calls

In the latest nod to its organized labor ownership, the Chicago Sun-Times no longer outsources its customer service to a call center in Asia, Robert Feder writes. As of June 1, all calls are being handled by "the voices of other hardworking Chicagoans," according to Nokia Wright, chief operating officer of Sun-Times Media. Get the full report and more Chicago media news at robertfeder.com.