Naperville set to upgrade computer systems for efficiency

Naperville is about to embark on the "enormous task" of updating the backbone of its computer software to allow for better government efficiency.

The city council on Tuesday is set to vote on a $7.4 million contract for a software package and implementation that will improve data sharing between departments and eventually allow for more online functions for residents, such as utility payments and permit applications.

Called an enterprise resource planning system, the software package is "actually the entire infrastructure for the city's data," spokeswoman Linda LaCloche said.

Various departments use different software programs now, but the new system will connect core functions such as accounting, utility billing, accounts receivable, building permits, business licenses, payroll, purchasing, inventory and code enforcement. Some separate programs will remain, but they'll be better integrated through the new system, which will be installed by Tyler Technologies of Plano, Texas, pending city council approval.

Implementation of the system is scheduled to take place over three years starting in 2017, with financial software switching to the new system first. The $7.4 million contract would cover implementation and four years of maintenance, lasting through 2024.

Improving online services and overall government efficiency long has been a significant goal for the city, listed both in strategic plan goals from 2013 and in "ends policies," or big-picture goals, from 2015. The city aims to be a high-performing government with reliable, efficient services.

"You can't have a high-performing government in this day and age without having good technology systems," LaCloche said.