City Council Champions Utility Customers' Privacy Rights with Acceptance of the Customer Privacy and Advocacy Handbook
Council Seeks Public Comment on this Document Focusing on Privacy Measures
The Naperville City Council reaffirmed its commitment to Naperville utility customers' privacy, security and right to choices through acceptance of the Naperville Smart Grid Initiative (NSGI) Customer Privacy and Advocacy Handbook. This document is now available to view on the City's website at www.naperville.il.us/smartgrid.aspx, and the City is currently seeking public input and feedback on the handbook.
Called “Protecting the Privacy of Naperville Electricity Customers: A Customer Privacy and Advocacy Handbook,” the nine-page book lets utility customers understand additional privacy measures the City is taking to protect its customers' personal data with the NSGI implementation. The document also provides direction to customers on how to file any privacy violation complaints and petition the Public Utilities Advisory Board for a resolution.
“The City Council has advocated for utility customers' rights throughout the beginning stages of the smart grid implementation in Naperville,” Community Relations Manager Nadja Lalvani said. “The forward-thinking Council created the NSGI Customer Bill of Rights, a document that promises our customers that their inherent rights to information, privacy, options and security will be protected to the fullest extent. This handbook builds on that important document and lets our customers understand the process behind how the City will protect their rights.”
The NSGI is an investment in Naperville's city-owned utility to modernize the electric grid using digital technology and includes a combination of utility infrastructure upgrades, operational efficiencies and new tools and programs designed to give customers more information, options, choices and control over energy use. The NSGI will offer numerous benefits for residents and businesses in Naperville, including greater service reliability, potential cost savings, a reduced carbon footprint, and more choices.
The City encourages residents to visit the website, review the Customer Privacy and Advocacy Handbook and submit comments to smartgrid@naperville.il.us. The document is available to view at www.naperville.il.us/smartgrid.aspx.
To receive news about the Naperville Smart Grid Initiative delivered straight to your inbox, sign up for the Smart Grid eNewsletter at www.naperville.il.us/enews.aspx. For more information on the Naperville Smart Grid Initiative, visit www.naperville.il.us/smartgrid.aspx. For more information on the City of Naperville, visit www.naperville.il.us.