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New Molex business will help your devices get smaller

When Lisle-based Molex Inc. (www.molex.com) completed its acquisition of a Taiwan equipment maker, it thought smaller. Smaller hand-held devices. Smaller laptops. Smaller computers.

Because those are the types of consumer products that will be using the different flexible circuits and assemblies made by Taipei, Taiwan,-based AFlextech Inc., which will now operate as a subsidiary of Molex. Those circuits go inside hand-held devices, including smart phones - as well as in computer peripherals, data storage and autos. Their devices can go into smaller equipment, in contrast to Molex's Copper Flex Products business, which provides bigger circuits for military, data, industrial and large medical equipment.

After all, the trend in consumer electronics has been shifting toward smaller hand-helds, and the company is keeping a sharp eye on the needs of that market. Molex also will be looking toward the future, said company spokeswoman Susan Armitage.

"We're still interested in other acquisitions," she said. Molex, which has about 33,000 workers worldwide, added 300 more employees from AFlextech. No layoffs or staffing changes are expected as the companies merge, she said.

Molex announced the acquisition at its last quarterly earnings conference call and closed the deal last week. Armitage said the terms of the deal aren't being released.

Sando Chen, general manager of AFlextech, said in a statement the company offers to Molex expanded capabilities with its products. "The combination of Molex's global footprint and resources with AFlextech's flex-circuit expertise and assembly services will help expand our offerings globally," Chen said.

The AFlextech name will remain the same for now, Armitage said.

Surfing: Information technology decision makers in the transportation, manufacturing and trucking/warehousing industries say global positioning system technologies are essential for their mobile workforce, according to a survey commissioned by Schaumburg-based Motorola Inc. (www.motorola.com).

The main benefit, the survey said, was a significant reduction in fuel consumption - reflected in a reduction in travel distance by an average of 231.2 miles per week, or about $51,500 in annual fuel savings. With more than a million trucking carriers in the U.S., the potential industrywide annual fuel savings could reach $53 billion.

Itasca-based NEC Display Solutions (www.necdisplay.com) received the 2008 Rental & Staging Systems Magazine award for Best Plasma or LCD Display. The MultiSync LCD6520 65-inch LCD won the honor at InfoComm 2008, a recent audio visual and information communication trade show in Las Vegas.

The ability of customer service representatives to resolve problems for customers is the most critical driver of customer satisfaction, loyalty and recommendations, said a CFI Group Contact Center Satisfaction Index. Overall satisfaction with call centers improved 3 percent, to score 72 on a 100-point scale. Despite the increase, the study said that one in five customers doesn't get his problem resolved. These customers are half as satisfied and twice as likely to "defect." Customers whose issues are resolved on the first call are 49 percent more likely to continue doing business with the company.

Verizon Wireless has activated a new cell site in Elgin that will improve the data network in the area north to Highland Avenue, south to West Bartlett Road, west to McLean Boulevard and east to Naperville Road.

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