Got a gift card, but told she can't use it

To the editor: I have always shopped in Arlington Heights and have not had any reason to complain about services rendered or about any business in general, but I feel that something needs to be addressed in this situation.

I received a $120 gift certificate from my children for my 70th birthday. The spa that owned the business prior to being bought by new owners issued the gift certificate, which was bought in good faith (and to be actually used).

After speaking with the new owners, and after some discussion, it was decided that only half of my certificate would be honored. It was irritating but agreed upon. Fifteen minutes before my scheduled appointment I was contacted by this spa to inform me that none of my certificate would be honored, and that basically it was tough luck.

This is a way to do business?

That is certainly not the philosophy of the Arlington Heights merchants that I have dealt with this many years. But maybe this new establishment doesn't find it necessary to treat its potential customers with any respect or consideration. Although I am not able to name the spa in question, the 300 people I know in the area will ask me who it is, and they will all know how these new owners do business.

Good luck in the neighborhood.

A disappointed but no longer potential customer.

Rose Bell

Arlington Heights