I have come to the conclusion that we the American public need to boycott any and all service providers whose customer service computer takes 10 minutes to speak to a human. Then when we get connected it's someone with a foreign name and accent. After not being able to understand them you ask to speak to someone who speaks American English, they argue they do. I recently encountered this with Comcast and to my dismay the U.S. government. What's wrong with this picture? People in customer service should and must be literate and understandable. As citizens we need to complain to the corporation and government.
Ronald B. Maciaszek