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posted: 8/22/2013 2:45 PM

Business shares secrets of its success with Japan delegation

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  • Tom Zengeler, front row, third from left, hosts a delegation of dry cleaning operators from Japan is below.

    Tom Zengeler, front row, third from left, hosts a delegation of dry cleaning operators from Japan is below.
    Courtesy of Zengeler Cleaners


Submitted by Zengeler Cleaners

Zengeler Cleaners recently hosted a delegation of 30 entrepreneurs from Japan. The international business delegation, representing the largest and most successful dry cleaning operators in Japan, gathered at the company's headquarters store in Northbrook to identify best practices in the cleaning industry, many of which the group hopes to implement upon their return to Japan.

"Zengeler Cleaners is very excited to share the processes used in our operations," said Tom Zengeler, president of the family-owned cleaner. "We had the opportunity to show our guests many of the recent innovations in equipment, technology and operating philosophy. In turn, our team was also able to gather ideas, suggestions and recommendations from a distinguished group of successful operators committed to improvements in our industry."

The Japanese business delegation had three primary goals in visiting Zengeler Cleaners. First, they were interested in observing the company's state-of-the-art business processes at the company's Long Grove store, including a system that allows customers to self-serve 24-hours a day, 365 days a year. Second, they wanted to see the Zengeler Cleaners' environmentally-friendly cleaning processes. Finally, they wanted to experience firsthand how the 156-year old company provides quality and service to its customers.

Zengeler Cleaners is a cleaning industry leader when it comes to "green" technology. The company was one of the first in the country to exclusively use natural solvents in its cleaning process. Zengeler Cleaners is also committed to recycling -- recapturing 100 percent of solvents, using one of the tightest, most carefully controlled systems in the industry. The company even recycles consumable materials, providing customers with free "hanger bins" to recycle hangers and free garment bags to reduce the use of plastic.

For more information about the Japanese business leaders' tour of Zengeler Cleaners, visit

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