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posted: 9/22/2012 5:00 AM

Use Americans for customer service calls

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I recently received repeated emails from a person who identified herself as a vice president of AOL. The offer stated that AOL had teamed with Apple and I was randomly selected to receive a free IPad. All I need to do was to click on a link at the bottom of the email.

Because the email came from a yahoo address, I became suspicious and forwarded it to AOL. After a few days and not hearing back, I found an AOL security phone number. I called the number and found myself attempting to communicate with customer service representatives in India.

Trying to explain the receipt of this email, which the representative did not understand, I asked to be transferred to a U.S. customer service representative. I was told that was not possible. I then asked to speak with a supervisor and was informed that was not possible, as the calls are simply routed to the next available agent anywhere in the world but not the U.S.

Why can't we request to speak to a U.S. representative, one who can communicate in English and a company that employs U.S. people? Are all service companies the same? We need to demand to speak only to customer service people located in the U.S. of A.

Bill Hare

Tower Lakes

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