Innovation Group adds MAACO to its network

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The Innovation Group PLC, or Rolling Meadows, said it has added MAACO to its Innovation Auto Managed Repair Network for their insurance and fleet business process services

MAACO will add its 70 Platinum certified direct repair centers to the network, The partnership offers Innovation Group insurance and fleet customers additional certified quality repair facilities across the U.S. to help with claims volumes and ensure quality, service and repair time frames. By increasing Innovation Group's direct repair network penetration, this partnership further strengthens service options available to North American customers, the company said in a release.

MAACO provides auto paint and auto body repair services for over 12,000 vehicles a week or 600,000 vehicles a year, more than any other direct repair company in North America. The strong brand awareness and popularity of MAACO in North America is due in part to the company's focus on the customer, quality, and cycle time, values also important to Innovation Group.

"Becoming a part of Innovation Group's managed repair network is exciting and an honor," said Wayne Golosov, director of insurance relations for MAACO. "Innovation Group's strong market presence, industry recognized customer service, and commitment to quality repairs closely aligns with our values and customer experience."

Bill Langley, CEO, BPO North America for Innovation Group added the company's name brand and industry recognition of strong customer service provides its customers greater access and choice to certified quality body shop repair centers "and makes the company a welcome addition to the iMRN.

"This partnership continues the expansion of our award-winning service, strengthening our network by providing more quality and certified options for customers, and helping them effectively manage the claims experience," Langley said.

The Innovation Group plc provides business process services and software solutions to the insurance, fleet, automotive and property industries. Innovation Group provides contact centers, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services.