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In the 18 months Rob Hilson, head of small business banking at Bank of America, has been on the job at the bank it has had some success with its 3.2 million small business customers. Last year, Bank of America made $8.7 billion in new loans to small businesses, up 28 percent from 2011. "I feel really good about the momentum. There's obviously more work to do, but we've made a lot of progress," Hilson says.