If you've had the bad luck of having a car stolen, the last thing you need is a toll violation notice for the missing vehicle.
As of Monday, the Illinois tollway will make it easier for I-PASS users with legitimate excuses to dispute violations.
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Drivers can go on line to the tollway's website to download information to contest undeserved notices without having to call the agency or go to a customer service center.
Approved reasons that should get an I-PASS customer off the hook for a violation are:
• The vehicle was sold;
• The vehicle was stolen;
• The vehicle owner is divorced and the violation is the fault of an ex-spouse;
• The vehicle owner has died;
• A replacement transponder is not working;
• The vehicle was repossessed;
• The person receiving the notice is not the registered owner.
Drivers who appeal violations online can download a two-page affidavit declaring they are not liable for the missed tolls, attach relevant documentation and mail it back to the tollway for review.
It's expected that 2,000 I-PASS users a month will contest violations online. Fine notices are mailed after three toll payments are missed within two years.
For more information, go to http://www.illinoistollway.com/tolls-and-i-pass/violations#ContestViolation.
For additional questions, call (800) 824-7277.