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posted: 11/5/2012 1:23 PM

Disputing incorrect toll violations should get easier

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  • Daily Herald file photoThere's a new way to dispute incorrect toll violations.

      Daily Herald file photoThere's a new way to dispute incorrect toll violations.

 
 

If you've had the bad luck of having a car stolen, the last thing you need is a toll violation notice for the missing vehicle.

As of Monday, the Illinois tollway will make it easier for I-PASS users with legitimate excuses to dispute violations.

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Drivers can go on line to the tollway's website to download information to contest undeserved notices without having to call the agency or go to a customer service center.

Approved reasons that should get an I-PASS customer off the hook for a violation are:

• The vehicle was sold;

• The vehicle was stolen;

• The vehicle owner is divorced and the violation is the fault of an ex-spouse;

• The vehicle owner has died;

• A replacement transponder is not working;

• The vehicle was repossessed;

• The person receiving the notice is not the registered owner.

Drivers who appeal violations online can download a two-page affidavit declaring they are not liable for the missed tolls, attach relevant documentation and mail it back to the tollway for review.

It's expected that 2,000 I-PASS users a month will contest violations online. Fine notices are mailed after three toll payments are missed within two years.

For more information, go to http://www.illinoistollway.com/tolls-and-i-pass/violations#ContestViolation.

For additional questions, call (800) 824-7277.

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