Illinois American Water Reminds Customers of Assistance Available; Urges them to Call to Prevent Service Interruption

Rosemaria DiBenedetto
Updated 11/24/2020 8:41 AM

Illinois American Water is reminding customers of the Company's customer financial assistance program H2O Help to Others and available payment plans. Customers who are behind in payment should call 800-422-2782 as soon as possible to discuss options and prevent service interruption.

"We want to help our customers who are experiencing a hardship. Financial assistance is available, as are payment plans and an extended moratorium on shutoffs for low income customers and those experiencing financial hardship. All our customers need to do is give us a call," said Vice President of Operations Elizabeth Matthews.


In September, Illinois American Water announced the extension of the moratorium on shutoffs for low income customers and those experiencing a financial hardship. Customers are required to self-certify by calling 800-422-2782.

Illinois American Water has also implemented flexible payment plans and payment options. In addition, Illinois American Water's H2O Help to Others program offers financial assistance to residential customers in need. More information is available online at

The guidelines of the H2O Help to Others program allow customers who have experienced a financial hardship to apply for assistance of up to $200, regardless of income. Assistance of over $200 is also available in extenuating circumstances.

Matthews explained, "Our customer assistance program is not based on income to ensure it is inclusive for all of our customers who may be experiencing hardship."

Matthews stresses customers need to call so the company knows they are in need. Customers with a past due balance should call 800-422-2782 to avoid their service being shut off.

About Illinois American Water - Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.