Capital One plans 452 layoffs at Rolling Meadows call center
Capital One plans to lay off 452 workers from its Rolling Meadows call center starting next month amid declining call volumes, officials said.
The McLean, Virginia-based financial services company plans to begin the layoffs on Dec. 7, continuing through April 2, 2018, according to a recent state Worker Adjustment and Retraining Notification Act report.
Businesses with more than 75 employees are required to provide the state notice if at least one-third of the company's full-time workforce, or 250 employees, are laid off.
Capital One announced in August it was downsizing its credit card call center, located at 3800 Golf Road, as call volumes decrease and more customers rely on digital platforms to get their problems solved.
"Investments in our servicing platforms and digital tools have generated significant improvements to our customer experience, and have enhanced the ability and appetite of our customers to self-service digitally," company spokeswoman Pam Girardo said in a statement.
Girardo said affected employees were given at least 16 weeks' notice and are eligible to receive severance, if they don't get another open position in the company.
The company plans to keep some 600 employees at its Rolling Meadows location, primarily in technology and digital jobs, Girardo added.
The Capital One job cuts mark more than half of the 878 planned layoffs statewide announced by companies in October. Pharmore Drugs, LLC at 3412 W. Touhy Ave. in Skokie announced 232 layoffs amid the company's sale, and Irving, Texas-based Neovia Logistics planned to close its Des Plaines warehouse at 251 Wille Road, affecting 109 workers, according to the state report.