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Articles filed under Kendall, Jim

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  • Sorting iPads, Google Voice, tablets, ransomware, Windows 8 Feb 10, 2014 5:00 AM
    Small Business Columnist Jim Kendall asks the experts about Sorting iPads, Google Voice, tablets, ransomware, Windows 8.

  • Expert sees ‘lots of opportunities’ for indie retailers Feb 3, 2014 5:00 AM
    “Independent retailers bring a heartbeat to our communities,” one Geneva expert tells Small Business Columnist Jim Kendall in his weekly column.

  • Business-owning Baby Boomers should keep some lists Jan 27, 2014 7:45 AM
    The last of the Baby Boomers will hit 50 this year, which means the first of that generation are nearing 70. No buckets are necessary, but if you’re a Boomer who owns a business, there are some lists you should be keeping. Small Business Columnist Jim Kendall looks at the issue.

  • Entrepreneurial stress: ‘We do too much out of fear’ Jan 20, 2014 12:46 PM
    When entrepreneurs are feeling stressed, the typical response is "I’ll do more," but it’s often better to do less. Small business columnist looks at this topic in his weekly column.

  • Angel group founders share insights, investment criteria Jan 13, 2014 7:08 AM
    Small Business Columnist Jim Kendall interviews the three co-founders of Naperville-based West Suburban Angels (WSA). The owners share tips.

  • New Year a time to show entrepreneurial flair Jan 6, 2014 5:45 AM
    With virtually the entire year before us — the proverbial blank canvas — what entrepreneurial initiatives shall we undertake? What will we let our creative impulses do this year that will make our businesses better?

  • Haven’t started your 2014 planning? That’s OK: Start now Dec 30, 2013 5:30 AM
    Haven’t started your 2014 planning? That’s OK: Start now. Small Business Columnist Jim Kendall gives some tips.

  • Complex HR rules may require outside assistance Dec 23, 2013 5:00 AM
    Solopreneurs don’t need a lot of human resources advice. Once that first employee comes aboard, however, the entrepreneur’s responsibilities change, and an awareness of HR rules and requirements becomes important.

  • Next year could bring higher business tax bills Dec 16, 2013 8:14 AM
    Next year could bring higher business tax bills, according to experts that Small Business Columnist Jim Kendall talks with.

  • Plan to sell the business to fund retirement? Plan long-term Dec 9, 2013 5:00 AM
    Planning matters for entrepreneurs starting up. It turns out, however, that planning may matter even more if you’re nearing the other end of the spectrum and looking at retirement.

  • 2014 issues: Medical marijuana, ban the box, concealed carry Dec 2, 2013 5:00 AM
    Small Business Columnist Jim Kendall addresses hot 2014 issues: Medical marijuana, ban the box, concealed carry and bullying.

  • Three-year old startup results in multifaceted existence Nov 25, 2013 10:58 AM
    Whether the intent is to supplement income from a vulnerable job or assert more control over an individual destiny, more of us are thinking about starting a business. Small Business Columnist Jim Kendall explores the topic.

  • Startup activity increases, but potential pitfalls loom Nov 18, 2013 5:30 AM
    Having a bad day at the office isn’t reason enough to chuck that job and start your own business, although it might be a reason to start thinking about entrepreneurship. Be aware, however, that starting a business is one thing; making money as an entrepreneur is another.

  • Legal briefs: Social media success, outsourcing the nitty-gritty Nov 4, 2013 7:17 AM
    Small Business Columnist Jim Kendall looks at social media and how it has worked for small local businesses.

  • Co-working may change how small businesses operate Oct 28, 2013 5:30 AM
    No more rolling out of bed and walking across the hall to your office, jammies and all. Coworking is not a home office. Small business incubators tend to focus on tech startups looking for funds.

  • Front line employees may be key to the planning process Oct 21, 2013 5:25 AM
    One local entrepreneur says “everyone in the company should be involved in planning and goal-setting. “Front line employees know more about how a company operates than those who sit at the top (and too often) don’t hear what employees have to say,"" he tells small business columnist Jim Kendall.

  • Entrepreneurs, students mesh in college mentoring program Oct 14, 2013 6:04 AM
    Mentoring must be in our entrepreneurial DNA: We give back by sharing insights and advice. We help by offering guidance and staying in touch. Small Business Columnist Jim Kendall looks at a program at Elmhurst College.

  • How much do clients actually know about your business? Oct 7, 2013 5:30 AM
    There’s business you’re likely not getting, probably because you don’t know your clients as well as you think you do. Conversely, and perhaps more importantly, you may be missing out on business because your clients don’t know as much about your firm and its capabilities as you think they do.

  • How two businesses beat the recession to prosper today Sep 30, 2013 4:59 AM
    You’d think a veterinary ophthalmologist whose patients range from birds to horses — and include dogs and cats, of course — might not have survived the recession. But practice owner and board-certified ophthalmologist Denise Lindley reports 2012 was the biggest year yet at Elgin-headquartered Animal Eye Consultants, with income 30 percent above pre-recession levels. In addition, the practice earlier this year opened a new Elgin office equipped with diagnostic and surgical equipment Lindley says rivals that at Elgin’s Advocate Sherman Hospital. The clinic also has offices in Naperville, Crestwood and Chicago. You also might wonder about a retail camera store’s ability to bounce back, especially given the growth in both digital and cellphone photos. Yet Keith Larson, owner of PJ’s Camera & Photo Supply, Glen Ellyn, notes that “The basics of photography haven’t changed. People still want to preserve memories.” Larson’s intent is to help customers capture and save those memories, regardless of device. With hands-on advice, in-store classes and services that range from unloading exposed film from customer cameras and inserting a fresh roll — yes, PJ’s still sells film — to providing ink jet supplies, media cards, lighting equipment and lenses to professional photographers, PJ’s thrives. Animal Eye Consultants and PJ’s aren’t the only businesses to survive the recession and return to prosperity, but many others continue to struggle — sometimes because blaming the unending recession is easier that tackling solutions. Here’s how Larson and Lindley did it. “We decided we had to buckle down,” Lindley says. “We went to a firm six days a week, cut expenses and raised prices.” Most of the practice’s patients come through referrals from general veterinary practitioners. Care isn’t cheap, and Animal Eye Consultants is a cash business. An office call is $185; eye surgery, when needed, can cost up to $6,000. Still, whether care is for the family pet or a larger animal, most owners spend the money. Nonetheless, Lindley says, “We saw a lot of people who said, ‘I can’t afford that.’” That’s one reason the practice began accepting payment through CareCredit from GE Capital, an Orlando, FL, unit of General Electric. Consumers essentially charge their veterinary costs through CareCredit, which forwards qualifying payments to Animal Eye Consultants in two business days. Ultimate payment — including collections, if necessary — is between GE Capital and the consumer. At PJ’s, the recession brought home the fact that “Cameras and photos were not a necessity,” Larson says. “Gas and groceries were.” Add the fact that consumers can “shop the world (to find) the best possible value by clicking their mouse,” and many camera stores have disappeared. PJ’s counters with knowledge and service. “People need guidance (when buying a camera),” Larson says. “The tactile experience of holding the camera is important.” So is pricing that, when combined with one-on-one service, helps combat the presumed advantages of Internet shopping. A long-standing relationship with the extensive photography program at nearby College of DuPage, Glen Ellyn, helps as well. ź Jim Kendall welcomes comments at JKendall@121MarketingResources.com © 2013 121 Marketing Resources Inc.

  • Websites need attention, updates to be useful Sep 16, 2013 7:09 AM
    Website visitors don’t hang around. If they can’t find the information they seek within two clicks, the third click most often goes elsewhere. Small business owners have to pay attention to their Web site says small business columnist Jim Kendall.

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