Discover Card mobile app ranks highest in customer satisfaction
RIVERWOODS - Discover Card's mobile app ranked highest in customer satisfaction among U.S. credit card companies, according to J.D. Power's first U.S. Credit Card App Satisfaction Study.
Discover received 895 points out of a possible 1,000, outpacing the industry average by 23 points.
The J.D. Power 2017 U.S. Credit Card App Satisfaction Study collected feedback from 2,735 credit card app users, measuring the level of satisfaction among cardmembers who had their primary credit card issuer's app installed on their smartphone and had used the app in the previous 30 days. Discover cardmembers who used the company's app ranked it highest in four of the five major categories comprising the study: Ease of navigation, clarity of information, range of services and availability of key information.
"Anytime our company is recognized by J.D. Power it is a tremendous honor. To rank highest in a first-time category is a credit to our loyal cardmembers who continue to engage with Discover through our mobile app," said Julie Loeger, Discover's executive vice president and chief marketing officer. "Discover's mobile app is an extension of our company's overall mission to deliver the best possible value and experience to our cardmembers. We strive to provide our cardmembers with easy, simple-to-use products and services."