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Motorola Solution offers new 911 service

SCHAUMBURG - Motorola Solutions and RapidSOS, an emergency technology startup, will soon begin delivering precise location information for 911 calls made from smartphones. The solution shares precise location across the emergency call, from citizens in need to dispatchers to first responders.

About 70 percent of 911 calls are made from mobile phones, and knowing the precise location of an emergency caller can accelerate time to resolution. In the coming weeks, precise location information enabled by RapidSOS will be available on Emergency CallWorks CallStation, Motorola Solutions' software for emergency call-taking and mapping.

Precise location also will be delivered to first responders in the field through Motorola Solutions' Messaging and Mapping public safety mobile applications that will be released later this year. Precise location will be estimated based on the location of the device, using sensors on the device and Wi-Fi access points, Bluetooth transmitters and other technology that detects indoor and outdoor location.

"This solution has the power to get emergency help to citizens more quickly and efficiently," said Tom Guthrie, vice president, Smart Public Safety Solutions at Motorola Solutions. "It enables precise location to be shared across the end-to-end workflow of an emergency call, ensuring personnel at every stage have the critical information they need. The expansion of public safety broadband enables us to create solutions like this one, which allow for more information-sharing among first responders, public safety command centers and citizens."

Motorola Solutions Venture Capital, the company's strategic investment group, recently made an investment in RapidSOS. In addition to delivering precise location for emergency calls from smartphones, the companies are also exploring how third-party data collected by smartphones, connected cars, wearables and other connected devices can flow through Motorola Solutions' integrated suite of command center software, from 911 call-takers and dispatchers to police officers and emergency medical personnel in the field.

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